We ship Monday to Friday.
Free UK delivery by Evri on orders over £50,
£5 if you would like Royal Mail 1st Class (untracked).
DPD Tracked £8. UPS Tracked £10.
60 days no quibble returns (you pay the postage).
£30 shipping outside of mainland UK, Northern Ireland, Scottish Islands,
plus payment of all duties and taxes, on receipt of goods.
Welcome to our website, and those of our sibling sites (our sites) too.
These comprise of :www.knitmcintosh.com
www.knitnibble.com
www.mcintoshpublishing.com
www.drternst.com
www.jamesmcintosh.co.uk
And other domains that we also own that will forward to the sites listed above. The use of this website is subject to the following terms of use:If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy and cookie policy govern our relationship with you. If you disagree with any part of these terms and conditions, please do not use our website.We trade with consumers, retailers, media and distributors. The following terms and conditions, although they may seem long, are important as they cover lots of things including forming the contract of any visit to our sites, how we process your data, deal with payments, our policy on things like returns and dye lots, shipping and all of the other items required by law.These Terms and Conditions are governed by the laws of England and Wales.
The content of the pages of our sites is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
We reserve the right to change the domain address of this website and any services, products, product prices, product specifications and availability at any time.All prices and descriptions supersede all previous publications.
All product descriptions are approximate.
Every effort is made to keep information regarding stock availability on the website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the contract and the remainder of the provision in question will not be affected. All contracts are concluded and available in English only.
If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these conditions or of any other term of a contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Any contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
We care about mental health, but neither JMOL, James McIntosh, McIntosh Publishing or Dr Thomas Ernst can be held responsible for any wanted or unwanted effects through Knititation, Mindful Knitting and we always suggest you talk to your Doctor before engaging in any of these activities.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.The information contained in this website is for general information purposes only. The information is provided by JMOL and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of JMOL. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).
Every effort is made to keep the website up and running smoothly. However, JMOL takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to JMOL, moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the website shall remain with us or our licensors.
You may download or copy the content and other downloadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.
You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website.
You acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
No licence is granted to you in these conditions to use any of our trade marks or those of our affiliated companies.
Goods sold by us and website content may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.
We own various copyrights and trademarks to protect our brands:
Knit and Nibble® is a Registered Trademark, Number UK00003328646 owned by JMOL, all rights reserved.
McIntosh® is a Registered Trademark, Numbers UK00003350391 and UK00003375107 owned by JMOL, all rights reserved.
Knititation® and knititation® are Registered Trademarks, Number UK00003372387 owned by JMOL, all rights reserved.
Knititation© – Practical Tool for Complementary Psychotherapy based on knitting for the development of self-awareness, self-confidence and self-reparative skills is registered in the UK by JMOL all rights reserved.
Mindful Knitting® and mindful knitting® are Registered Trademarks, Number UK00003403207 owned by JMOL, all rights reserved.
MY® is a Registered Trademark Number UK00003431285 by JMOL, all rights reserved.
CALM® is a Registered Trademark Number UK00003691419 owned by JMOL, all rights reserved.
Woolly Pully® is a Registered Trademark, Number UK00003738862 owned by JMOL, all rights reserved.
#knitandnibble, #knititation and #knitmcintosh are branded hashtags owned by JMOL, all rights reserved.
Definitions and interpretation
In this privacy policy, the following definitions are used:
Data – collectively all information that you submit to James McIntosh Omnimedia Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws – any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR – the General Data Protection Regulation (EU) 2016/679;
James McIntosh Omnimedia Limited, we / or / us – James McIntosh Omnimedia Limited, a company incorporated in England and Wales with registered number 09113481 whose registered office is at 42 Denman Road, London, SE15 5NR, United Kingdom;
UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you – any third party that accesses the Website and is not either (i) employed by James McIntosh Omnimedia Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to James McIntosh Omnimedia Limited and accessing the Website in connection with the provision of such services; and
Website – the website that you are currently using, knitmcintosh.com, knitnibble.com, jamesmcintosh.co.uk and mcintoshpublishing.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
In this privacy policy, unless the context requires a different interpretation:
– the singular includes the plural and vice versa;
– references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
– a reference to a person includes firms, companies, government entities, trusts and partnerships;
– “including” is understood to mean “including without limitation”;
– reference to any statutory provision includes any modification or amendment of it;
– the headings and subheadings do not form part of this privacy policy.
Scope of this privacy policy
This privacy policy applies only to the actions of James McIntosh Omnimedia Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.For purposes of the applicable Data Protection Laws, James McIntosh Omnimedia Limited is the “data controller”. This means that James McIntosh Omnimedia Limited determines the purposes for which, and the manner in which, your Data is processed.
Data collected
We may collect the following Data, which includes personal Data, from you:
– name;
– contact Information such as email addresses and telephone numbers;
– demographic information such as postcode, preferences and interests;
– web browser type and version (automatically collected);
– operating system (automatically collected);
– a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
– in each case, in accordance with this privacy policy.
How we collect Data
We collect Data in the following ways:data is given to us by you; and
data is collected automatically.
Data that is given to us by you
James McIntosh Omnimedia Limited will collect your Data in a number of ways, for example:when you contact us through the Website, by telephone, post, e-mail or through any other means;
when you register with us and set up an account to receive our products/services;
when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
– when you enter a competition or promotion through a social media channel;
– when you make payments to us, through this Website or otherwise;
– when you elect to receive marketing communications from us;
– when you use our services;
in each case, in accordance with this privacy policy.
Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example:we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
– internal record keeping;
– improvement of our products / services;
– transmission by email of marketing materials that may be of interest to you;
– in each case, in accordance with this privacy policy.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
– for the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
– soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
– for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
– if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
when you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
– we may use your Data to show you James McIntosh Omnimedia Limited adverts and other content on other websites. If you do not want us to use your data to show you James McIntosh Omnimedia Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).
Who we share Data with
We may share your Data with the following groups of people for the following reasons:
– third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
– third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds and deliver to the correct address;
in each case, in accordance with this privacy policy.
Keeping Data secure
We will use technical and organisational measures to safeguard your Data, for example:
– access to your account is controlled by a password and a username that is unique to you.
– We store your Data on secure servers.
– Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: sales@mcintoshpublishing.com
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
You have the following rights in relation to your Data:
Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability – the right to request that we move, copy or transfer your Data.
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: sales@mcintoshpublishing.com
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/ It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
James McIntosh Omnimedia Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of James McIntosh Omnimedia Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.We may also disclose Data to a prospective purchaser of our business or any part of it.In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Transparency and Purpose of Information Held
JMOL takes your individual privacy very seriously. We minimise the personal identifiable information that we store. However, we need certain information to fulfil our contract that we have undertaken with you. The data includes: email address, address, telephone number(s), previous purchase history, details about your invoices and deliveries, proof of delivery signature capture. All this data is held within the EU and is held in a secure database.
We are registered with the Information Commissioners Office ZA547821
We use this to process:
Invoices
Your invoice address (if you do not have email invoices) may be processed by a third party to allow us to invoice you from our internal trusted service partners. This is for legitimate business reasons. They do not profile your data.
Deliveries
We use your address, contact name, email and telephone number to deliver goods to you. These may be passed to trusted logistic partners to enable them to deliver goods to you. They do not profile your data, it is purely to ensure your goods arrive, this is for legitimate business reasons.
Email Confirmations and Responses
We store any email queries and responses for 30 days for both legitimate and legal reasons. These help us serve our customers better with any queries made. No profiling is made from this information.
Data Retention
The data held is held for a minimum of 7 years for legal and legitimate reasons, these include, compliance with public authorities, fraud, law enforcement, accounting and tax purposes.
Controller Contact Details
FAO: GDPR Compliance Team
James McIntosh Omnimedia Limited, 42 Denman Road, London, SE15 5NR
Email: sales@mcintoshpublishing.com
Subject Access Requests
We comply with the GDPR. Requests can be made verbally or via emailing. We will need to verify identity before we provide your information. Please be specific about the information you require.To verify your identity to risk this will need to include your full name, address and contact telephone number, possible purchase history.
This Website may place and access certain Cookies on your computer. James McIntosh Omnimedia Limited uses Cookies to improve your experience of using the Website and to improve our range of products. James McIntosh Omnimedia Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling James McIntosh Omnimedia Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find a list of Cookies that we use in the Cookies Schedule below.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to www.aboutcookies.org You will also find details on how to delete cookies from your computer.
General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
.Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the laws of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
James McIntosh Omnimedia Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact James McIntosh Omnimedia Limited by email at sales@mcintoshpublishing.com
Cookie Schedule
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
_ga _gid _gat - Google Analytics. These third-party cookies are used to collect information about how visitors use the website.
PHPSESSID - Session cookie sent to the web browser. Used when you open the browser and then go to a website that implements PHP session state. This cookie is deleted when you close your browser.
__cfduid - The __cfduid cookie is used to override any security restrictions based on the IP address the visitor is coming from. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the visitor's machine is known to be trusted, then the cookie can override the security setting. It does not correspond to any user id in the web application.
easy_affiliate - Cookie set only, if you have come via an affiliate partner of our website, this cookie is used to tell us that you were referred and by whom, contains your IP address, referred visitor ID, ID of the referring affiliate. Valid for 60 days.
registration_verify - Used for checking that the person trying to login/register for our services is a real person and not a bot, active for 1 hour.
affiliatly_user - Used for login purposes, contains your account ID and session data. Cleared when you log out of your account.
affiliatly_admin - Used for the login purposes of program administrator. Valid for 4 months.
Facebook Pixel - Facebook cookies allow us to help deliver ads to people who have previously visited our website, purchased its products or used its apps and to recommend products and services based on that activity. Cookies also allow us to limit the number of times that you see an ad so you don't see the same ad over and over again.
Privacy and Cookie Policy
This privacy policy applies between you, the User of this Website and James McIntosh Omnimedia Limited, the owner and provider of this Website. James McIntosh Omnimedia Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
Terms and Conditions of Sale
By ordering any of the goods listed on this website, you agree to be legally bound by these conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted to this website from time to time. We reserve the right to revise and amend the website, our disclaimers and conditions at any time without notice to you. Your continued use of the site following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these conditions.
Eligibility To Purchase From The Website
To be eligible to purchase the goods on this website and lawfully enter into and form contracts with us, you must: be 18 years of age or over and legally capable of entering into a binding contract and provide full details of a delivery address. If you are under 18, you may only use the website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our website.
Price
The prices of the goods are quoted on the website in GBP. Prices for delivery are quoted for delivery in the United Kingdom unless otherwise specified. Details of our delivery charges can be located on our website. We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.
Ordering from us
An order can be placed with us by browsing our website and adding items into your shopping cart. Once you have finished your selection you will be able to ‘checkout’ where you will be asked for some essential information so that we can process your order. For more details on how we use the information that we collect from you please see our Privacy and Cookie Policy.
The goods will be at your risk from the time of delivery and the ownership of the goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.
Payment
We accept all major debit and credit cards as payment including American Express, Visa, Mastercard as well as Apple and Google Pay. We are unable to accept payment by cheque or postal order, but can accept payments over the phone. All of our payments are processed by Square.
Confirmation of Order
Once we have received your order, we will send you a confirmation of your request to place an order with us. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence the creation of a contract between us, when we send you an invoice.Once your order has been placed and paid for, it can not be amended.
Credit notes and other voucher codes may be issued to you. They will be named and are non transferrable. They can be used once only unless otherwise stated. Credit notes, Voucher and Discount codes must be used within the time period stated otherwise they will expire. Credit Notes, Vouchers and Discount codes cannot be used to pay for delivery charges.
Delivery
We endeavour to deliver products to you within 14 days of receipt of order.All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date. We shall not be liable for any delay in delivering the goods, however caused.Please allow for extra delivery times for any orders outside of the UK and for UK postcodes BT, FK20, GY, HS, IM, IV, JE, KA, KW15, KW17, PA, PH20, PH21, PH31, PH32, PH33, PH35, PH41, PH49, PH50, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, ZEWe reserve the right to not ship an item if payment is unsuccessful. We reserve the right to amend shipping charges, cancel orders or change delivery times. If this applies to you we will contact you at the earliest opportunity.For exceptional orders which are large and / or heavy, our delivery charges may be different. If this is the case we will contact you before shipping and in rare situations may have to ask for a little bit extra for postage.On rare occasions different products in the same order may be delivered separately.
Delivery is free in the UK.
Shipping to the Rest of the World is £25 shipping per order, outside of mainland UK and Northern Ireland plus payment of all duties and taxes.
International Customers
If we agree to supply any Goods ordered from the website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws.
Returns
60 days no quibble guarantee: if you are unhappy with your goods, you can return them in a saleable condition within 60 days of receipt for a full refund in line with the Consumer Contracts Regulations 2013. The buyer is responsible for the cost of the return postage. We cannot accept responsibility should your returns go missing. All returns are required to be accompanied with a covering letter and a copy of the original invoice or receipt, in their original undamaged/unopened packaging. A refund will be issued to the payment card the purchase was made from as soon as we receive the goods for the price paid for the item. Please note this may take up to 14 days depending on your card issuer.
We will provide a full refund of postage costs for a returned item if the return is a result of an error that we have made or the goods are faulty (McIntosh own brand products only). Faulty, defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer’s recommendations or reasonable wear and tear.
Please obtain a proof of posting receipt before returning items just in case the package is lost in the post.
Non Refundable Items
Patterns (digital and print) and personalised books are non-refundable as are open skeins of yarn that have the yarn band removed or opened and any third-part products
Back Orders
If your item is not in stock, we will order it for you. This means that there may be a slight delay in getting your order to you. We will contact you should this apply to you.
Product Specification
Most products supplied are made in an identical way from machined components to a standard specification. Some slight differences may however be noted where products have been hand finished by different craftspeople. All dimensions specified are therefore approximate. Manufacturers reserve the right to modify designs, specifications and materials on an ongoing basis without prior notification to us.
Samples and Colours
While every care is taken when compiling this website to ensure the colours shown are as true as possible, they should be taken as a guide only and accuracy cannot be guaranteed due to matching colours through electronic screens. We cannot always guarantee a perfect match as colour variations are unavoidable from one batch of products to another.
Dye Lot
We can not guarantee dye lots due to the volume of yarn we sell. For McIntosh Hand-dyed as each skein is dyed by hand, we can not offer a perfect colour match due to the hand-dyed process.
Credit notes and other voucher codes may be issued to you. They will be named and are non transferrable. They can be used once only unless otherwise stated. Credit notes, Voucher and Discount codes must be used within the time period stated otherwise they will expire. Credit Notes, Vouchers and Discount codes cannot be used to pay for delivery charges.
Offers and Promotions
All promotions are subject to availability and strictly non-transferable.We reserve the right to change or withdraw offers, promotions or sale items at any time and without prior notice.New ranges and products under 30 days old may be excluded from promotional activity.Coupon codes are valid for one use per customer. There can be no cash alternative.All coupons are and shall remain the property of JMOL and are not for re-sale or publication.Sales prices are valid only for transactions made whilst the sale period is live.Offer expiry times on all offers and promotions are final.Promotional activity is region specific and, as such, offers and promotions are not always available in every location. Please refer to the relevant storefront for the promotions currently running in your area.
Gift Vouchers
Only one Gift Voucher per denomination can be purchased per order. For multiple Gift Voucher purchases of the same value, one order per Gift Voucher must be placed.McIntosh Vouchers can be redeemed towards the purchase of items currently featured on the website (subject to stock availability) including postage costs.When redeeming Gift Vouchers, the unique code stated on the gift voucher will need to be entered on the shopping basket page.Gift Vouchers must be redeemed within 365 days from date of purchase. Any balance remaining after this time will be deducted and void.If the goods purchased exceed the amount on the Voucher, the balance must be paid when the Gift Voucher is redeemed.Gift Vouchers cannot be used in conjunction with promotional coupon codes.Gift Vouchers cannot be applied retrospectively and are non-exchangeable and non-refundable.Only one Gift Voucher can be redeemed per order.Gift Voucher codes may be used more than once until balance is zero.It is the responsibility of the customer to ensure their email address is correct. Gift Vouchers sent to an incorrect address cannot be cancelled or refunded once redeemed.We will not be responsible if a Gift Voucher is lost, stolen, corrupted, destroyed, deleted or used without permission.We reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its sole discretion, it deems such action necessary.
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Gift Card Competitions
The competition is based on orders placed within the stated time period and subject to purchasing and brand stipulations. These may include minimum order values and customers purchasing certain yarns/brands as stated.
Prize cannot be exchanged for a cash equivalent.
Winners are chosen at random and entered into the competition automatically unless specifically requested otherwise.
Prizes are drawn at random and the winner(s) of the competition notified by email no later than 7 days after the closing date.
We may use imagery of the prize winner in their own marketing activity and so by accepting these prizes you agree to abide by this.The prize may have a different monetary value dependent on the website, at the discretion of JMOL. Prizes will be displayed in £GBP on any of our websites.
Social Media Competitions
Competitions are based on the stipulated entry criteria detailed on social media. This will include (but not limited to) liking and sharing a post, placing an order, voting in a poll or other requirements as clearly stated.
Competitions are across all our social media platforms, with winners chosen at random.
Prizes cannot be exchanged for a cash alternative.
Winners of social media competitions will be notified in social media posts, together with a notification in a direct message where appropriate.
Credit Card Security
When your order is placed on our website you will be redirected to Square. Your payment details are not held by us either in clear text on any web site at any time. Our website is also SSL protected.
Communications
You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.