FAQs

It’s easy to find what you’re looking for on our website! Just browse through our categories or use the search bar.

Once you find something you like, click on it to see more details. Choose your size, pick how many you want (or just leave the quantity blank for one), and then click ‘Add to Cart’. You can keep shopping or ‘Continue to Checkout’ right away.
‍

When you’re ready to buy, go to your shopping cart. You can review your order, use a coupon if you have one, or make changes before paying
‍

We get it, you're excited about your new knits!  We are too. After placing your order, you'll receive a confirmation email with all the details. Double-check this email to make sure your order info and delivery address are spot on.
If the email isn't there (sometimes it sneaks into your spam or junk folder!), don't worry!
You can reach out to us in a few ways:
-Reply directly via email  to clan@knitmcintosh.com
-Hop on our Live Chat in the bottom left of the website and chat with James, he’s the one-man-band that is McIntosh and he
will get back to you as soon as he can, it may take a little time depending if he’s dying wool or not!
‍

While we can't add items to an existing order once it's been finalised, we can easily help you out. Just send us an email at clan@knitmcintosh.com with your order number, and let us know what you'd like to add. We'll create a new invoice for those extra goodies, and send you a link to pay - once it's paid, we'll get everything shipped out together!
‍

Great news! McIntosh offers a generous 60-day no-quibbles guarantee for unopened products.
What you'll need to do:
1 Check the condition: Make sure the item is unopened and in its original packaging.
2 Prepare for return: Pack the item securely.
3 Cover postage: You'll need to cover the cost of returning the item.
Once you've done this, contact McIntosh directly via email at clan@knitmcintosh.com to arrange the exchange or return.
Important note: Personalised books with signatures cannot be returned.
‍

You can change your delivery address as long as the order hasn't been dispatched yet.
To request a change, contact McIntosh via email at clan@knitmcintosh.com with your order number.
‍

Absolutely! You can easily change the delivery address to anywhere in the world  you’d like when you checkout.
‍

No worries! If you want to cancel your order before it's on its way, just shoot us an email at clan@knitmcintosh.com and we'll be happy to help. If your order's already been sent out, you can always return it using our usual returns process.
Kindly Note: We won’t accept cancellations via on-line chat.
‍

We know you're excited about your pre-order, and we are too! 
Unfortunately, because our products come from different places around the world and are made by other companies, we can’t give you an exact delivery date.
We promise to send your order as soon as it arrives with us. We’ll keep in touch with the latest info from our suppliers, but sometimes delivery dates can change.
We always do our very best for all customers.
‍

We accept Visa, American Express. Mastercard, Diners Club, Discover, Maestro, Shop Pay, Union Pay.
You can have a choice of how to check out through Shop Pay, Apple Pay, Google Pay or PayPal.
You also have a choice of credit via PayPal Pay in 3 or Klarna.
‍

Nope! Just agree to our terms and conditions when you checkout. It’s quick and easy.

Nope! We won’t send you any emails unless you want them. 
There’s a box to tick at checkout if you’d like to hear about special offers and the latest deals. 
It’s easy to skip if you prefer not to get emails from us.
However you will get emails relating to your purchase line order confirmation and delivery information.

Absolutely! You can't pick a specific dye lot for McIntosh Yarn because we sell so much. But the good news is, each skein of McIntosh Hand-dyed Yarn is created by hand using the same colour recipe.
Since it's done by hand, there might be slight variations in colour between skeins. But hey, that's the beauty of handmade stuff, right?
If you need a bunch (like 10 or more skeins) of the same shade, just send us an email at clan@knitmcintosh.com. We can whip up a custom dye batch just for you! Heads up, it might take a little longer to get it out the door, but we'll keep you in the loop.

We know how frustrating knots can be! As knitters ourselves, we totally get it. Spinners work really hard to avoid them,but sometimes they happen. It doesn't mean there's anything wrong with the yarn. If you find a lot of knots, please let us know. We’re sorry about that.Our advice is to always break the knot and knit back to the start of the row, knitting the next row with the new yarn.

Both Addi and KnitPro needles and crochet hooks come with awesome warranties on their craftsmanship. Addi needles are guaranteed for 3 years from the day you buy them, and KnitPro needles are covered for 2 years.
If your needles or hooks decide to take a break before you do, just send a picture of the culprit along with your receipt to clan@knitmcintosh.com. We'll get you a replacement for the broken needle or hook, not the whole set (unless, of course, the whole set mysteriously broke!).
‍

We do our best to show accurate colours on our website. However, please keep in mind that colours can look slightly different on different computer screens.Many customers have commented on TrustPilot they are happy with the colours they buy from McIntosh.
‍

Absolutely! We take your privacy and security seriously.
When you shop with us, your personal information is safeguarded with the highest level of protection. We never store your card details, and we'll only use your information to process your order and improve your shopping experience.
We promise to look after your data and treat it with care. You can read more about how we protect your information in our Privacy and Cookie Policy. If you would like to you can read more about this in our Terms and Conditions.
Want to know more? Feel free to get in touch!
‍

Great news! If you spend £50 or more, UK shipping with Evri is free.
If your order is less than £50 Standard Delivery is £4.99 with Evri.
If you would like to upgrade your UK postage options we offer:
• Royal Mail Tracked 48: £4.99 (arrives in 2-3 business days)
• Royal Mail Tracked 24: £7.99 (arrives the next business day)
• DPD Tracked: £8
• UPS Tracked: £10
International Shipping: Sending your order outside of the UK currently costs £30 per package. Please be aware that you'll be responsible for any import duties or taxes charged by your country.
‍

Your parcel will be delivered by one of our courier partners: Evri, Royal Mail, DPD, UPS, or another service - at checkout you are always given a choice.
‍

We aim to deliver your order within 3 days to most UK addresses. However, there are a few areas where delivery might take a bit longer.
If you ordered hand-dyed yarn, please allow up to 10 days for us to create your special colour.
We appreciate your patience!
‍

Your order might be a bit too big to fit in one box, so we had to split it up. Don't worry, everything is on its way!
You'll find a number like "1 of 2" or "2 of 2" on the label. This tells you how many packages to expect. Unfortunately, we can't promise they'll arrive at the same time.
If you have pre-ordered some items that have not launched in the UK, we'll get them to you as quickly as possible. 
‍

If you order something from our website to be delivered outside the UK, you might have to pay extra fees. These are called import duties and taxes. They’re set by the country you live in and we can’t tell you how much they’ll be.
It’s best to check with your local customs office or tax people before you order to find out what you might need to pay.
Remember, these extra costs are on top of our prices and delivery fee.
‍

60 days no Quibbles guarantee.
If you're not completely happy with your order, you can return it to us within 60 days of receiving it for a full refund or exchange. Just make sure it's in its original condition and the packaging has not been opened and send us a copy of your email sales receipt too.
We’re happy to help, but please note that we can only offer refunds or exchanges – we don’t provide credit notes.
‍

Not happy with your order? No problem! 
You can return the item(s) with the email sales receipt for a full refund within 60 days as long as it’s in its original condition and the packaging unopened. 
Simply email us at clan@knitmcintosh.com and we will send you a postage label.
If you return an item, we’ll refund the price minus the cost of shipping it back to us. 
If you’d like to exchange an item, we’ll send you a bill for the price difference between the items, plus the cost of shipping the new item to you and the original item back to us.
‍

Don't worry that your item isn't quite right! We'd be happy to help.
Just shoot us an email at clan@knitmcintosh.com together with your order receipt that was sent to you via email.. We'll then cover your return shipping and get you sorted with either a full refund or a replacement, whichever you prefer.
‍

Once we confirm your refund, it should reach your account within 10 business days. Sometimes it might take a bit longer, depending on your bank.

We really care about the well-being of animals. After all, James McIntosh grew up on a farm.That's why we're against the hurtful practice of mulesing sheep. We make sure our wool comes from happy sheep and goats who live a good life in green fields. We work closely with our suppliers to ensure this. Want to know more about where our wool comes from? ClickHERE

‍
We believe everyone deserves to be treated with kindness and respect. This means valuing everyone equally, no matter their background, who they love, what they believe, where they come from, or what they look like.
‍

We love our planet and want to keep it healthy! 
That's why we do our best to be kind to nature. To save water, we reuse it when we colour our McIntosh Yarns, so no unwanted dye ends up in the water.Our yarn dyes are special! They’re made to be gentle on the environment while giving our yarn beautiful colours. Almost all the dye sticks to the wool, so we use very little and hardly any goes to waste. Plus, our dyes are safe and don’t need any harmful chemicals to work their magic. We even use things from our kitchen to help set the colour.!
We also try to use less plastic and our packaging is made from recycled paper. We’re always looking for new ways to be even greener.
‍

Have a question or need help with your order? Just send us an email at clan@knitmcintosh.com or hop on our Live Chat on the website – we're happy to chat!
‍

Looking to stock up on top-notch hand-dyed yarn? McIntosh is a wholesale supplier for yarn shops of all sizes!
From Local shops to global web stores, we cater to everyone. Learn moreHERE.
‍

Do you offer an influencer programme?
Are you a creative designer, blogger, vlogger, journalist, or influencer? Join our fun community, The McIntosh Flock!
Simply put, we pay you to sell our wool. To find out more visit HERE 
‍

McIntosh Wool: It's Practically Famous!
‍We can't get enough of designing cosy garments and homeware with McIntosh wool. It's simply the best! The natural quality is amazing, and there's nothing quite like it on the market.
‍Editors agree!McIntosh wool keeps popping up on magazine covers, pull-outs, and supplements. They know the best designers use the best materials, and that means McIntosh.

Want to create something amazing with McIntosh wool yourself for your publication? Just drop us a line at clan@knitmcintosh.com with your yarn needs. If it fits our plans, we'll be happy to send you what you need to get started!P.S.

Want to see what all the fuss is about? Check out our press clippings HERE: